Atlas Obscura is seeking an Experience Coordinator to join our growing team. Our Guest Experience team strives to provide seamless and engaging service to our community of trip-goers, online experience attendees, and participants in our online courses. The Experience Coordinator is a primary point of contact for these members of our community, as well as prospective experience-buyers. They ensure that customers have all the information they need to easily participate in the experience they’ve joined, proactively providing that information and responding to inquiries as they arise. They also set the tone with participants for the experience, delivering a pre-trip, pre-event, or pre-course experience that creates ease and excitement for what’s to follow, as well as a post-event guest experience that builds loyalty. Additionally, the Experience Coordinator plays a key role in participant information flow between stakeholders (e.g., program managers and hosts/leaders), as well as logistical aspects of the experience. This includes recording and tracking participant information, preferences, and payments, as well as coordinating details with our program managers and trip leaders. The flow of this information from AO to participants (e.g., requested forms), from participants to AO, and from AO to stakeholders is essential to the operation of the experiences and our business.
The role will report to the Guest Experience Manager and will be an essential member of our Experiences team. Note, Atlas Obscura is a remote-first company, so you can work from anywhere within the continental United States or Canada.
Compensation is competitive and includes equity. Benefits for full-time employees include contributions toward health, dental, and vision for both employee and family. We value diversity and are committed to an inclusive work environment and a fair and consistent interview process.
To apply, please submit your resume, and a cover letter detailing your qualifications and interest at the following link: https://atlasobscura.applytojob.com/apply/K1dZfCWlWL/Experience-Coordinator
Atlas Obscura is an award-winning travel company founded in 2009. Widely celebrated for building the definitive, community-driven guide to the world's hidden wonders, the company also offers unique online and in-person experiences, produces once-in-a-lifetime trips, and has published two New York Times bestselling books with more than a million copies in print. Atlas Obscura has been nominated for three National Magazine Awards, a James Beard Award, three Webby Awards, and in 2020 was named one of Inc. 5000’s fastest growing companies. Having raised a $20M, Series B led by Airbnb last summer, Atlas Obscura is well-positioned for growth.