Essential Trip Information — South Africa

Passports, visas and entry requirements

PASSPORT
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.

We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while traveling and leaving a copy at home with family or friends.

VISAS & ENTRY REQUIREMENTS
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites.

PASSPORT

As a general rule most countries expect that your passport has a minimum of 6 months validity remaining. Please ensure the name on your passport matches the name on your booking and airline tickets. Your passport details are required to complete your booking. Your consultant will contact you when this is required. Take a copy of the main passport pages and other important documents with you, and leave another copy at home with family or friends.

VISAS

Visas are the responsibility of the individual traveler. Entry requirements can change at any time, so it's important that you check for the latest information. Please visit the relevant consular website of the country or countries you’re visiting for detailed and up-to-date visa information specific to your nationality. Your consultant will also be happy to point you in the right direction with acquiring visas. Visas can take several weeks to process, so familiarise yourself with any requirements as soon as you have booked your trip to allow for processing time.

SOUTH AFRICA:
Many countries do not need visas to visit South Africa as a tourist for up to three months. Please check with the relevant consulates as to whether a visa is required

Entry Requirements – Passports:
Please note that non-machine readable passports are no longer accepted by South African immigration. All visitors to South Africa must have a machine readable travel document (e-passport). Failure to present an e-passport will result in denied entry. Passengers with a valid visa issued in a non-machine readable passport will be handled on a case by case basis, but a fine will still be applicable.

Entry Requirements - Yellow Fever Certificate:
A valid Yellow Fever Vaccination Certificate is required for all passengers over one year of age who arrive or are transiting through South Africa, from a country or region listed by the World Health Organization as infected by yellow fever. Travellers unable to present a valid yellow fever vaccination certificate issued at least 10 days before arrival in South Africa will be refused entry. There is no option for travelers without a vaccination certificate to be vaccinated on arrival. Please note this also includes transiting through an infected country or region.

Medical and health information

GENERAL HEALTH
All travelers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to traveling, please stay at home and contact us to make alternative arrangements.

When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local staff a traveler is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while traveling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements. 

COVID-19
The safety and well-being of our travelers, leaders, crew, staff, and suppliers continues to remain our highest priority as we travel. We have no specific vaccination, testing or vaccination requirements, however please be aware that some parts of the world still require COVID-19 vaccination or testing as part of their entry requirements and may have their own quarantine or isolation protocols. Please check for any additional requirements on your government's foreign travel advice website.

YELLOW FEVER:
A valid international certificate of vaccination against Yellow Fever is required in many countries if you are arriving from a country with risk of yellow fever (eg. Kenya). You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home.

It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting.

DRINKING WATER
As a rule, we recommend you don't drink tap water, even in hotels, as it may contain much higher levels of different minerals than the water you are used to at home. For local people, this is not a problem as their bodies are used to this and can cope, but for visitors drinking the tap water can result in illness. Generally, this isn't serious, an upset stomach being the only symptom, but it's enough to spoil a day or two of your holiday. Many hotels and lodges provide safe drinking water, while bottled water is another alternative. Water consumption should be about two litres a day. Rehydration salts, motion sickness tablets, and diarrhea blockers are available from many pharmacies - please source from home and bring them with you on your travels.

Food and dietary requirements

Your group leader or representative will endeavour to cater for specific dietary requirements where possible, and vegetarianism and gluten intolerance will be catered for in most instances. There are, however some meals and activities that are fixed in advance and therefore cannot be modified to suit dietary requirements.

Please notify your booking consultant of any dietary requirements at the time of booking. For those suffering from particular food allergies, your group leader or representative will endeavour to disclose to their fullest knowledge the main ingredients in dishes being consumed. It is, however, your personal responsibility to ensure that you do not ingest any foods to which you are allergic.

Accommodation

The style of accommodation indicated in the day-to-day itinerary is a guideline only and may change. On some occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our preferred accommodation. In these cases, we will use a similar standard of accommodation.

Throughout the trip, we request that our properties prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However, this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination.

OCCASIONAL ALTERNATIVE ACCOMMODATION
The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances.

TWIN SHARE BASIS
Accommodation on this trip is on a twin/multishare basis. We pair up solo travelers with another traveler of the same gender as per the gender marker on each of their passports. Please note there may be times where facilities will be shared rather than ensuite.

PRE/POST TRIP ACCOMMODATION
If you've purchased pre-trip or post-trip accommodation (if available), you may be required to change rooms from your trip accommodation for these extra nights.

FACILITIES
Your accommodation may not always have private en suite facilities or air-conditioning. European hotels generally don't provide kettles or fridges.

Money matters

When it comes to money matters on the trip, every traveler is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like meals not included, drinks, shopping, optional activities, tipping and laundry. It’s always better to bring a little more than you think you’ll need.

Also make sure you’ve read your trip details thoroughly so you know what’s included in the trip price and what isn’t. This should make budgeting a little easier. You’ll find this info in the Inclusions section of your Essential Trip Information (that’s this document).
Please note: all recommendations for additional costs, tipping etc. are in USD. You will need to convert these into the relevant local currency.

MEALS NOT INCLUDED
For lunches not included, a budget of USD10 to USD15 per meal will be more than sufficient. For dinners not included expect to budget between USD12 to USD25 for a main.

These are indicative prices only. If you are in a tight budget or are happy to try local food, you can eat cheaper than this.If you want to try just the finest food at the finest restaurants, then you can expect meals to cost as much as in western countries.

TIPPING
Gratuities aren’t compulsory on your trip, but they can make a big difference to locals employed in the tourism industry. If you are happy with the services provided, a tip is an appropriate way to thank them. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations.

TIPPING GUIDE
To give you a bit of guidance, we’ve put together the following tipping notes. These are just suggestions, based on feedback from past travelers and our staff on the ground.
- Restaurants – When checking the bill, if there’s an addition of 10% service charge, there’s no requirement for tipping. Otherwise, 10% of the total bill amount is appropriate.
- Lodge staff - Tipping boxes are often in the common areas and approximately USD2 per day is appropriate
- Guides & Drivers – The amount is entirely a personal preference; however as a guideline USD2 to USD4 per staff member, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

EMERGENCY FUNDS
We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you bring an extra USD500 for emergencies (e.g. natural disasters or civil unrest). Sometimes these things necessitate last minute changes to our itineraries, and we can’t guarantee there won’t be some extra costs involved.

CREDIT CARDS, ATMS AND MONEY EXCHANGE:
Credit cards are generally accepted in tourist shops and some restaurants across Africa. Visa and Mastercard are generally preferred over American Express, Diners, etc. Smaller venues take cash only. Foreign currency is easily changed at exchange bureaus and they generally offer the best rates.

With ATMs being increasingly available in the many major towns and cities and even some campsites, credit or debit cards are a convenient way to access money. Be aware that your withdrawing limit may vary from country to country (regardless of your withdrawing limit in your home country) and it can be as low as the equivalent to USD100 per day. Throughout Africa, cards with the Visa logo are most readily recognized, although MasterCard is also accepted in most places. A charge is made for each international transaction - please check with your bank how much this fee will be. Check with your bank before leaving home that your card can be used as a debit card in Africa. You may also want to notify your bank that you are visiting Africa as it's not unknown for banks to freeze cards which show sudden transactions in other countries. If you're on a multi-country tour, your tour leader will be able to give you an approximate idea of how much money you may need for your stay in each country.

Packing

What you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are traveling. Generally speaking, we recommend you pack as lightly as possible and make sure that you are able to carry and lift your own luggage, and walk with it for short distances.

Most travelers carry their luggage in a backpack, although an overnight bag with a shoulder strap would suffice if you travel lightly. Smaller bags or backpacks with wheels are convenient although we recommend your bag has carry straps. You'll also need a day pack/bag to carry water and a camera etc for day trips.

Below are some ideas and helpful tips on what you specifically need for this trip.

ESSENTIALS:
- Closed in shoes. As most of our trips include some bush walking we highly recommend that you take a pair of comfortable, closed-in walking shoes. Closed-in shoes will help to protect your feet from cuts and scratches when walking through bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings from dangerous animals in this environment.
- Lightweight clothing. You will need to bring a mixture of lightweight clothing, some warm items for the evenings, and long shirts and pants for protection against mosquitoes in the malaria areas. Clothes should be easy to wash and dry. Some people like to take jeans for evenings out but they can be tough to dry and should not be used for trekking. Avoid nylon and other synthetics, which can be very uncomfortable in hot weather. Ex-military or military style clothing and equipment is NOT recommended.
- Sun protection - hat, sunscreen, sunglasses

RECOMMENDED:
- A good quality, high-beam headlamp or torch for around the lodges and permanent tented sites at night. Some of these properties have limited lighting and are powered by generators that switch off at a certain time.
- Waterproof/windproof jacket is a good idea for wet days, and early morning or evening activities when it can be cool.
- Warm fleece and beanie for morning and evening activities including game drives where applicable.
- Personal medical kit. Large kits will be on hand at the lodges and from your leader (on trips that have a dedicated trip leader) but we recommend you carry items such as mild pain killers, electrolytes and bandaids.
- Insect repellent.
- Water bottle. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments.
- Camera with spare battery or power bank.
- Binoculars

OPTIONAL:
- Ear plugs to guard against a snoring room-mate.
- A good book, a journal or smart phone with music player.

VALUABLES:
Please try to avoid bringing unnecessary valuables, and use your hotel safe. It’s also a good idea to purchase a money belt or pouch that is easily hidden. We strongly recommend that you photocopy all important documents e.g. air tickets, passport, vaccination certificate, etc. and keep the copies separate from the originals. While not valid, a photocopy makes it very much easier to obtain replacements if necessary.

BATTERIES/POWER:
Our trips have access to power to recharge batteries for phones and cameras every couple of days. We always recommend that you carry an extra battery or powerbank just in case.

CONSERVATIVE DRESS FOR WOMEN:
In many parts of Africa women travelers should dress modestly as there is a wide range of cultural differences. Wear skirts or shorts that reach just above the knee and tops that cover shoulders at a minimum. If visiting coastal areas wear a cover-up when you step off the beaches.

PLASTIC BAG BANS ACROSS AFRICA
While Namibia holds people liable to a fine of N$500 or imprisonment for entering Game Parks with a plastic bag, Botswana has announced a countrywide ban on plastic bags to come into effect on 1 November 2018. The ban will make the importing, trading and commercial use of plastic bags a criminal offence. Exceptions will be made for plastics that are essential for health and hygiene. With these announcements, Botswana and Namibia join other African countries such as Tanzania, Kenya, Ethiopia, Uganda, Tunisia, Morocco, Rwanda, Uganda, Somalia and Eritrea that have banned plastic bags. South Africa imposed a levy on plastic bags in 2004 but they have not yet been banned.
Many countries are strictly enforcing this and have been searching luggage at border points. Camping stores are good for obtaining waterproof reusable bags, for dirty laundry etc, prior to departure.

Climate and seasonal information

WINTER MONTHS:
Yes it is Africa, however the winter months can be very cold. Please bring a warm sleeping bag as well as warm winter clothing such as a wool pullover, jacket and woolly hat. It's also a good idea to check the weather reports prior to travel.

Group Leader

Your Group Leader’s role involves organizing the overall operation and smooth-running of the trip. Your Group Leader will work towards making the trip as safe and enjoyable as possible for all travelers. 

While not being guides in the traditional sense you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting, especially when tracking and identifying game - we think it's the best of both worlds. Regardless of the country of origin, our Group Leaders are chosen for their leadership skills and are wonderful ambassadors for our company and our beautiful continent and its people.

We endeavour to provide the services of an experienced leader and crew; however, situations may arise where your leader is new to a particular region or training other group leaders.

Safety

Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trip.

We strongly recommend the use of a neck wallet or money belt while traveling, for the safe-keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while traveling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.

Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your itinerary, and we make no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.

FIRE PRECAUTIONS
Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.

BALCONIES
Some hotel balconies don't meet western standards in terms of the width of the balcony fence being narrower than 10cm.

TRAFFIC AND DRIVING ON THE OTHER SIDE OF THE ROAD
Depending on where you come from please note that drivers in this part of the world may drive on the opposite side of the road from what you are used to. Look both ways before crossing any road. Traffic can be a little more chaotic than you might be used to at home. Be aware!

SEAT BELTS
Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts.

PICK POCKETING & PERSONAL SAFETY
While traveling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking at night and encourage you to walk in groups and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.

WATER SAFETY
Please take care when taking part in any activities in the ocean, river or open water, where waves and currents can be unpredictable. It's expected that anyone taking part in water activities is able to swim and have experience in open water. All swimmers should seek local advice before entering the water.

TRAVEL ADVICE & TRAVEL INSURANCE
We recommend that you check your government's advice in relation to the areas you will be visiting for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers.

A couple of rules

We like to think our travelers are all connected by a love of adventure and passion for seeing the world in a different way. We've laid down a few non-negotiable rules to ensure everyone feels connected, comfortable and safe on our trips.

We ask that you respect your fellow travelers, group leader, and local people and places we visit in all circumstances. We don't tolerate any forms of violence and expect that you follow the local laws, customs and regulations in any destination we travel to. Any behavior contrary to the above, including any behavior that prevents our staff from performing their duty of care or continuing the itinerary as planned, may result in travelers being removed from the trip.

If you consume alcohol while traveling, we encourage responsible drinking and expect you to abide by local alcohol laws.

To ensure the well-being of everyone on the trip, all decisions made by group leaders and ground staff are final.

Romantic relationships between travelers and group leaders are not permitted while on trip.

By traveling with us, you agree to comply with these rules and the laws and customs of all countries visited.

If something is concerning you during your travels with us, please speak to your group leader or local guide immediately. Alternatively, contact us on the emergency contact number detailed in your Essential Trip Information’s Problems and Emergency Contact section.

Travelling on a group trip

As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of traveling in a group. Your fellow travelers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travelers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travelers booked on your trip prior to departure.

SOLO TRAVELLERS
The beauty of our style of travel is that it caters to travelers who are traveling solo and who want to meet and share experiences with like-minded people.

On our trips rooming is organised on a twin-share basis. We pair up solo travelers with another traveler of the same gender as per the gender marker on each of their passports.

As a responsible tour operator, we strive to create a safe and inclusive environment for everyone. In the case that your gender identity differs from what is indicated on your passport, please contact us so that we can discuss rooming options with you.

We also have an optional single supplement available on most trips for travelers who prefer to have their own room. Please note that this only applies to accommodation during the tour. Pre-trip and post-trip accommodation booked through us will be on a single room basis.

Travel Insurance

Travel insurance is compulsory on all our trips for those traveling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are traveling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travelers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your leader.

If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country.

For travelers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travelers from these regions who decline travel insurance when traveling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise.

Problems and emergency contact information

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognize that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still traveling will give us the opportunity to resolve the issue in real-time.

Itinerary changes
Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. Due to weather, local conditions, transport schedules, public holidays, or other factors, further changes may be necessary to your itinerary once in-country. The order and timing of included activities in each location may also vary seasonally to ensure our travelers have the best experience. Your tour leader will keep you up to date with any such changes once on tour.